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Refund and Returns Policy

Refund and Returns Policy for Open Doors Learning

Last updated: 03/06/2023

Thank you for choosing Open Doors Learning (“we,” “our,” or “us”). We strive to provide high-quality educational content and services at https://opendoorslearning.com.

Please read this Refund and Returns Policy carefully before purchasing any courses, digital educational materials, memberships, or services through our website or application.

1. Digital Educational Services & Online Courses

Because our offerings primarily consist of digital content, online courses, and instant educational services, the following refund conditions apply:

A. Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

  • Request Period: Your refund request is submitted within 14 days from the date of purchase.
  • Course Completion Limit: You have viewed/completed less than [20% / 15%] of the total course modules or online learning content.
  • No Material Downloaded: You have not downloaded digital resources, templates, or certificates associated with the course.
  • Technical Issues: You experienced a major technical issue on our platform that prevented you from accessing the service, and our support team was unable to resolve it within [48–72 hours].

B. Non-refundable Items & Services

Refunds will NOT be issued in the following scenarios:

  • Requests made after the 14 days refund window.
  • You have consumed more than [20%] of the course content or completed the course.
  • You have downloaded downloadable digital files, ebooks, or resource packs.
  • One-on-one tutoring sessions, live workshops, or personalized coaching services that have already been conducted.
  • Subscription renewals where cancellation was not requested prior to the billing renewal date.

2. Subscription Plans & Auto-Renewals

If you purchase a recurring subscription (e.g., monthly or annual membership):

  • Cancellation: You may cancel your subscription auto-renewal at any time through your account settings or by contacting us. Your access will remain active until the end of the current paid billing period.
  • Refunds on Subscriptions: Recurring subscription fees are non-refundable once charged, except where required by law or specified in special promotional terms.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Send an email to [admin@opendoorslearning.com] with the subject line: Refund Request - [Your Order ID/Account Email].
  2. Include the following details in your message:
    • Full name and registered account email address.
    • Date of purchase and Order/Transaction ID.
    • Reason for requesting a refund.
  3. Our support team will review your request and respond within [2–3 business days].

4. Refund Processing

  • Once your refund is approved, we will process it immediately.
  • Refunds will be credited back to your original method of payment (e.g., Credit Card, PayPal, Bank Transfer).
  • Depending on your bank or payment processor, it may take [5 to 10 business days] for the refunded amount to appear in your account statement.

6. Contact Us

If you have any questions or require assistance regarding our Refund and Returns Policy, please reach out to us at: